The modification and cancellation conditions for your flight and hotel booking are displayed on the page with the booking and payment overview. After completing the booking, you also received the rebooking and cancellation conditions in the booking confirmation email. If you wish to cancel your booking, please send us an email immediately at team@holidayheroes.de and observe the specified cancellation conditions and deadlines. The person who made the travel reservation must send the cancellation request.
The cancellation request will be accepted for the booked flight and hotel package. Individual cancellation for only the flight or only the hotel is generally not possible. Please send us an inquiry by email to team@holidayheroes.de.
In addition to the costs of the airline or hotel, an administration fee of €20 per person will apply.