It happens that the airlines change or cancel a flight without giving you time to inform us. If you have arrived at the airport and find that the flight is delayed or canceled, you must contact us immediately so we can assist you. We will also get in touch with the hotel and coordinate your arrival. At the same time, you must contact the airline representative at the airport to find an alternative solution. If you have a connecting flight planned, you must inform the airline representative on site to be able to find a quick solution. It is important that you keep all documents, including the boarding pass and flight tickets, for any further procedures. Details regarding the airline's obligations in case of delay or cancellation can be found in the General Terms and Conditions on the website. The airline staff are available to answer any questions and explain all your rights.
